Terms & Conditions

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Reservations

To guarantee your preferred appointment time, we recommend you book 2-4 weeks in advance.

Half Term

All of our spa packages have a £10 peak charge during our half term dates. Please ask our reservation team upon booking as dates may vary.

Please Note: We can accommodate Group Bookings of up to 8 persons. Larger groups may be accommodated subject to availability & management discretion.

Medical Conditions

Please be aware that it is not advisable to receive treatments if you are less than 12 weeks pregnant and have not yet had your first scan.

If you have undergone any surgery, radiotherapy or chemotherapy within the last six months please seek medical advice prior to your treatment and provide a doctors advisory note if required.

Payment Policy

All bookings must be paid for during the reservation.

Cancellation Policy

Cancellation policies are being amended for greater flexibility. Our usual policy is 72 hr notice for all cancellations to avoid a 100% charge. In light of the current situation we have amended this to allow for bookings to be moved to an alternative date up to 24hrs prior to arrival. If you cancel within 72 hrs of your arrival date, then your stay will be fully chargeable. If you have any queries regarding this policy please contact our reservations team on 01684 898290.

Gift Cards

You can use our Malvern gift cards as full or part payment against treatments, products, meals and overnight stays at The Malvern. Your purchase amount will be deducted from the card balance. The card may not be exchanged for cash. No change will be given but the balance can be used for future purchases. The Malvern will not be held liable for lost or stolen cards.

When you intend to make payment by gift card, please inform the reservations team at the time of booking. Gift cards must be redeemed at the time of your visit – failure to present your gift card will result in the full cost becoming payable by another payment method.

Our gift cards are valid for 12 months from the date of issue. Should you wish to extend the validation period of your gift card there will be an admin fee charge of £15 for every £50 value.

Age Policy

The Spa is reserved for the use of adults at all times. Unfortunately, we cannot offer treatments or allow spa facility access to persons under the age of 18 years.